In General: We do not accept returns or exchanges for items that have been used or "tried out". Due to the nature of our products, we want everyone to receive brand new untouched product. Absolutely no returns or exchanges on plates. If you have plate questions email firstname.lastname@example.org before ordering.
BUT: We may accept return/exchanges on a case by case basis. All approved returns and exchanges are subject to a 10% restocking fee, shipping will be charged on exchanges.
Belts: We highly encourage you to measure yourself before ordering a belt. IF the belt you receive doesn't fit, we will replace the belt for a fee.
SKD PIG Gloves: As long as the gloves are in new condition and still attached to the cardboard placard, we can exchange them for different sizes for the cost of shipping.
All orders ship via USPS Mail. Depending on size and weight most orders will ship via USPS Priority or First class mail. Domestic shipments take 2-3 days to arrive once shipped, on average. Due to size and weight some orders may ship via UPS such as armor plates.
PLEASE ensure your order is correct before submitting it. Double check that the item is exactly what you want, in the correct color, with the correct attachments. We ship fast, making sure your order is correct will get you set up quickly and save on return shipping and reshipping from the shop.
Most shipments of armor will ship out insured and require a signature. If you are not available during delivery, you may have to pick them up and sign for them at your post office.
In Store Pickup:
Select this option only if you are local to or visiting the Stanwood WA area. Your order will be ready for pick up next day, unless you are contacted by CS with a later date.
Yes we ship to APO addresses and all US Service members deployed.
Yes we will ship international, if your Country is not listed as a shipping option, please email our customer support. International shipments will pay actual cost. All orders placed through our website will ship USPS Priority Mail. USPS Priority International generally takes 6-8 weeks to arrive. The shipping costs are value based. Orders <$250 = $35, Orders >$250 & <$999 will cost $65, and anything over $1000 will cost $150. If your shipment costs less than what we charge, you will receive a refund for the difference.
Our number one priority is getting orders into our customers hands as quick as possible. Throughout the day Shipping is #1 priority, so PLEASE double check your address before submitting your order; we check emails after we are finished shipping orders.